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FAQ

How do I register for a Koalur account?

Users can click the "Register" button on the top right corner of the Koalur homepage, fill in basic information (such as email and password), and follow the instructions to complete the registration process. After successfully registering, you can log in and start participating in surveys.

How do I view the reward points I have earned?

After logging in to your Koalur account, go to the "Rewards" page to view your current points and reward records.

How do I participate in surveys and earn rewards?

After logging in to your account, you can browse and select eligible surveys to participate in on the "Surveys" page. After completing the survey, the system will automatically record and issue the corresponding reward points to your account.

How are survey rewards issued?

After each survey is completed, the system will deposit the corresponding reward points into your account. Points can be accumulated and converted into cash rewards or gift cards according to the platform's redemption rules.

How do I redeem my points?

After reaching the minimum redemption point standard, you can select the redemption method (such as cash or gift card) on the "Redeem" page and submit a redemption request. Redemption requests will be processed within 3-5 business days.

Why is my account temporarily locked?

To ensure platform security, your account may be temporarily locked if the system detects abnormal activities (such as repeated answers or cheating). Please contact customer support to unlock your account and further verify the information.

How to ensure the security of my personal information?

We attach great importance to user privacy and data security, and use advanced encryption and security measures to protect your personal information in compliance with international privacy regulations such as GDPR and CCPA. Your data is only used for legitimate market research purposes and will not be disclosed or sold without permission.

How can I view and update my profile?

After logging in to your account, go to the "Profile" page to view and edit your information, including email, address, password, etc. Please ensure the accuracy of the information so that you can get survey opportunities that better suit your interests.

How to ensure the security of my personal information?Can I participate in multiple surveys at the same time?

Yes, you can participate in multiple surveys at the same time, but please ensure that the answers to each survey are true and independent, avoid repeated answers or submitting similar answers to ensure the accuracy of the data.

How to contact customer support?

If you have any questions or concerns, please contact our Customer Support team via email (support@koalur.com) or through the Help & Support page within the platform. We will respond to your request within 1-2 business days.