Welcome to KoaLur Online Survey Platform (hereinafter referred to as "this platform"), which is operated by GNL Research Inc. The company's address is 131 CONTINENTAL DRIVE SUITE 301 Newark, DE 19713. This privacy policy aims to explain to you how we collect, use, share, store, and protect your personal information when you use this platform to participate in surveys of our partners and obtain cash rewards, as well as the relevant rights you enjoy. We strictly abide by the relevant policies of various states in the United States regarding the market research industry, such as the California Privacy Rights Act (CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Consumer Privacy Act (CPA), the Utah Consumer Privacy Act (UCPA), the Tennessee Personal Data Protection Act (TDPSA), the Connecticut Data Privacy Act (CTPA), the Oregon Consumer Privacy Act (OCPA), the Washington Privacy Act (WPA), as well as the European General Data Protection Regulation (GDPR), and other relevant laws and regulations to fully protect the security of your personal information.
When you use this platform, or continue to use this platform after the update of this privacy policy, it indicates that you agree to be legally bound by the terms and conditions of this privacy policy. If you do not agree with the terms of this privacy policy, please do not use this platform or provide us with any personal information.
Registration Information: When you register on this platform, we will collect your basic information such as name, email address, phone number, and residential address to create your exclusive account, which is the basis for you to participate in surveys and obtain rewards. This information will be used for identity verification to ensure that only you can access and manage your account. At the same time, when distributing rewards, the cash rewards can be accurately issued to the account you designated.
Supplementary Identity Verification Information: If you participate in specific surveys that require additional identity verification, such as surveys involving high - value prizes or sensitive topics, we will collect corresponding supplementary information according to the survey requirements, such as government - issued ID numbers, work certificates, etc., to ensure the authenticity and validity of the survey and prevent cheating and fraud.
Social Account Association Information: If you choose to log in to this platform by associating with social accounts, we will collect some publicly available information on your social platform, such as nickname, avatar, etc., to improve your account information and provide you with a more convenient login experience.
Survey Feedback Content: The answers, feedback, etc. you provide during the survey. This information is the core basis for us and our partners to understand market trends and user needs. For example, in an electronic product survey, your evaluations and suggestions on product performance, appearance, and user experience will all become important materials for us to analyze market demand and user preferences.
Survey Behavior Data: In addition to your answers, we will also record your survey behavior data, including the time you start and end the survey, whether you pause in the middle, and the response time to different questions. These data help us analyze your participation level and attention to the survey content, so as to optimize the survey design and content presentation.
Device Information: We will automatically collect device information when you use this platform, such as device model, operating system (such as iOS, Android), browser type (such as Chrome, Safari), etc. This information helps us understand the device environment in which users use the platform, so that we can optimize the compatibility and performance of the platform on different devices to ensure that you can obtain a smooth user experience.
Usage Information: Through technologies such as cookies and web server logs, we collect your usage information, such as access time, page browsing records, click behavior, etc. These data can help us analyze the user's behavior path on the platform, understand the user's interest in different surveys and functional modules, so as to accurately recommend surveys that better meet your interests to you and improve your participation level and satisfaction.
Identity Verification and Security Assurance: Use your personal information for identity verification to prevent unauthorized access and account theft, and ensure the security of your account. At the same time, continuously verify your identity during your participation in the survey to ensure the fairness and authenticity of the survey.
Reward Distribution and Management: According to the personal information you provide, accurately issue cash rewards to the account you designated. We will record detailed information about reward distribution, including distribution time, amount, method, etc., for your easy query and verification at any time.
Survey Process Management: Utilize your personal information and survey - related information to effectively manage the survey process. For example, match you with appropriate survey projects according to your geographical location and interest preferences to ensure the smooth progress of the survey.
Market Analysis and Insights: Deeply analyze your survey data and usage behavior to provide our partners with targeted and forward - looking market analysis reports. Through the mining and analysis of a large amount of user data, we can gain insights into market trends, user needs, and competitive situations, helping partners formulate more effective market strategies.
Platform Optimization and Upgrade: According to the data analysis results, optimize the survey recommendation algorithm of the platform to accurately push surveys that better meet your interests and needs. At the same time, continuously improve the functions and interface design of the platform to enhance your user experience, such as optimizing page loading speed and simplifying the operation process.
Legal Compliance and Response: When necessary, we may use your information to comply with laws and regulations, respond to legal procedures, or protect our legitimate rights and interests. In case of legal litigation, regulatory requirements, or other legal procedures, we will strictly follow the legal provisions, provide your relevant information within the scope permitted by law, and ensure the legality and necessity of information disclosure.
Internal Audit and Compliance Inspection: Regularly conduct internal audits and compliance inspections to ensure that our data collection, use, and sharing behaviors comply with the requirements of relevant laws and regulations. Through internal audits, timely discover and correct potential compliance issues, and continuously improve our data management system.
Survey Cooperation Needs: We will only share your personal information with survey partners with your explicit consent, and the shared information is only necessary for completing the survey and distributing rewards. For example, in an automotive market survey, we may share your basic information such as age, gender, and region with automotive manufacturers so that they can analyze the target user group, but we will not share your sensitive information.
Confidentiality Agreement Constraints: Before sharing, we will sign a strict confidentiality agreement with the partner, clarifying the data protection responsibilities and obligations of both parties to ensure that your personal information is properly protected during the sharing process. The agreement will stipulate the scope of use, storage period, and security measures of your personal information by the partner. Once the partner violates the agreement, we will hold it legally accountable.
Service Support Needs: We may share your information with third - parties that provide us with technical support, data storage, payment processing, etc. For example, cooperate with professional data storage companies to ensure the secure storage of your personal information; cooperate with payment institutions to distribute cash rewards to ensure the security of your funds.
Strict Supervision and Audit: We will require third - party service providers to abide by strict confidentiality obligations and data protection standards, and regularly conduct security audits and supervision. We will review the security measures and data management processes of third - parties to ensure that they meet our requirements and protect the security of your personal information.
Response to Legal Procedures: In cases required by law, we may disclose your information, such as responding to court orders, subpoenas, or other legal procedures. When facing such situations, we will strictly review the legality and necessity of the legal requirements, and disclose your personal information carefully under the premise of ensuring compliance with legal procedures, and notify you of the relevant situation in a timely manner.
Public Interest Considerations: In some special cases, such as to protect the public interest and prevent major safety accidents, we may disclose your personal information in accordance with the law, but we will ensure that the disclosed information is commensurate with the purpose and take necessary measures to protect your privacy.
Based on Regulatory and Business Requirements: We will store your personal information in accordance with the requirements of laws and regulations and the necessary period for realizing platform functions. For general survey data, we will delete it within 1 - 2 years after the end of the survey; for key information related to user identity verification and reward distribution, we will retain it for 3 - 5 years after the relevant matters are processed, and then conduct thorough deletion or anonymization.
Handling of Special Situations: If there are unresolved disputes or legal issues between you and us, we may handle the relevant information after the dispute is resolved or the legal procedure is completed. At the same time, for some historical data that need to be preserved for a long time, we will conduct special archival processing to ensure the security and traceability of the data.
Technical Security Assurance: We adopt reasonable technical measures to protect your personal information from unauthorized access, use, disclosure, modification, or damage. Encrypt the transmission and storage of your personal information, adopt advanced encryption algorithms such as AES (Advanced Encryption Standard) to ensure the security of data during transmission and storage. At the same time, set strict access rights, and only authorized employees can access specific information.
Organizational Security Management: Establish a complete organizational security management system, conduct security training for employees, and improve employees' security awareness and data protection capabilities. Regularly conduct security audits, invite professional security agencies to conduct comprehensive inspections and evaluations of our systems, and timely discover and solve potential security problems. Develop emergency response plans to deal with possible security incidents, ensure rapid response in the event of security incidents, and reduce losses.
Convenient Self - service Query: You have the right to access the personal information we hold about you and understand its use and sharing. You can log in to your platform account and conveniently view the information we have collected about you on the personal information management page, including personal basic information, survey records, reward records, etc.
Customer Service - assisted Query: If you need more detailed information, you can contact our customer service team at any time, and we will provide you with a comprehensive and accurate information report within the specified time. The customer service team will organize relevant information according to your needs and present it to you in a clear and understandable manner.
Self - correction and Customer Service Assistance: If you find that the personal information we hold about you is inaccurate or incomplete, you have the right to request us to correct it. You can directly modify the editable personal information on the platform. For information that cannot be directly modified, such as key information related to identity verification, you can contact our customer service for processing. The customer service will quickly verify and modify it after receiving your request to ensure the accuracy of your personal information.
Correction Process and Feedback: After receiving your correction request, we will start the internal verification process, communicate and confirm with relevant departments and personnel. After verification, we will promptly correct your information and feedback the correction result to you to ensure your satisfaction with the correction result.
Clear Deletion Conditions and Process: Under circumstances that comply with laws and regulations, you have the right to request us to delete your personal information. If you decide to no longer use this platform, you can submit a request to delete your personal information to us, and we will process it within the specified time. Generally, we will complete the deletion operation within 7 - 15 working days after receiving the request and feedback the processing result to you.
Explanation of Inability to Delete: However, in some cases, such as when the law requires us to retain certain information, or we need to retain information to handle unfinished business (such as unsettled rewards), we may not be able to delete your information immediately. In this case, we will explain the reasons to you and delete your information as soon as possible when the conditions permit.
Objection Handling Process: You have the right to request us to restrict the processing of your personal information, for example, during the period when you raise an objection to the accuracy of the information. After you raise an objection, we will immediately suspend the processing of the relevant information and start the investigation and verification process. We will collect relevant evidence and communicate with you to understand the reasons for your objection.
Verification Results and Handling: Complete the verification within the specified time and take corresponding actions according to the results. If the information is indeed incorrect, we will promptly correct it and notify you; if the information is correct, we will explain it to you in detail, provide relevant evidence and basis, and ensure that you understand our handling method.
Data Format and Provision Method: Under eligible circumstances, you have the right to request us to provide you with your personal information in a structured, commonly used, and machine - readable format, or directly transfer it to other data controllers. We will provide common data formats according to your needs, such as CSV (Comma - Separated Values), JSON (JavaScript Object Notation), etc., to ensure that you can easily obtain and use your personal information.
Transfer Assistance and Support: If you need to transfer your personal information to other data controllers, we will provide necessary assistance and support, such as communicating and coordinating with the recipient to ensure the accuracy and integrity of data transfer. At the same time, we will ensure the security of your data during the transfer process to prevent data leakage and damage.
Evaluation of Objection Reasons and Communication: You have the right to object to our processing of your personal information based on legitimate interests, unless we have sufficient reasons to continue processing, or the processing is to safeguard our legitimate rights and interests. When you raise an objection, we will carefully evaluate your objection reasons and the necessity of our processing, and communicate fully with you to understand your concerns and needs.
Processing Decision and Feedback: According to the evaluation results, we will make a decision on whether to continue processing and feedback to you in a timely manner. If we decide to continue processing, we will explain the reasons and basis to you in detail; if we accept your objection, we will stop the relevant processing activities and take corresponding actions on the processed data, such as deletion or anonymization.
Consent and Withdrawal of Consent: EU residents have the right to withdraw their consent at any time when data processing is based on consent. You can operate through platform settings by yourself or contact customer service for assistance. Once we receive your withdrawal request, we will immediately stop the relevant information processing activities and, in the absence of other legal bases for retention, delete the relevant information collected due to consent.
Complaint and Regulatory Cooperation: EU residents have the right to file a complaint with the regulatory authority regarding our data processing activities. If you have any objections to our data processing behavior, you can report it to the relevant regulatory authority. We promise to actively cooperate with the investigation and handling of the regulatory authority and timely feedback the progress and results to you, fully protecting your legitimate rights and interests.
Sensitive Information Processing: According to CPRA, the processing of sensitive personal information (such as race, religious belief, medical and health information, etc.) of California residents is subject to more stringent restrictions. When processing such information, we will obtain your explicit and informed consent and adopt higher - level encryption technologies and access control measures to ensure information security.
Right to Information Awareness: According to CCPA, California residents have the right to know the categories, sources, usage purposes, and sharing objects of the personal information we collect. When collecting information, we will clearly and explicitly inform you of the relevant content through pop - up prompts, special information collection description pages, etc.
Information Sharing and Sale Notification: We strictly abide by the CCPA regulations and do not sell your personal information. If we share your personal information with third - parties, we will inform you of the sharing purpose, recipient, and category of shared information at the time of collection, and ensure that the third - party complies with strict data protection obligations.
Exercise of User Rights: California residents have the right to request us to delete their personal information, obtain a copy of their personal information, and object to information processing activities according to CCPA and CPRA. We have set up special channels such as online forms and customer service hotlines to facilitate you to exercise these rights. After receiving the request, we usually process and reply within 45 days, and in special cases, it can be extended to 90 days.
Response Time and Process: Residents of these states have specific regulations in terms of access, correction, deletion, etc. of personal information. For example, some states stipulate a shorter response time. We will strictly follow the regulations of each state, optimize the internal processing process, ensure that your requests are processed within the specified time, and respond to your needs in a timely manner.
Sharing and Sale Restrictions: The restrictions on the sharing and sale of personal information vary in different state regulations. Before sharing or selling personal information, we will carefully review the relevant legal provisions to ensure that we obtain legal authorization and consent and protect the security of your personal information.
We may update this privacy policy in a timely manner according to changes in laws and regulations, business development, or other reasons. We will publish the updated policy in a prominent position on the platform and notify you via email (if you have provided your email address) or platform internal message. At the same time, we will clearly mark the update date and version number in the privacy policy for your easy viewing and comparison. Please regularly check this privacy policy to understand the latest changes in our handling of your personal information.
This platform is not intended for children under 16 years old, and we do not deliberately collect the personal information of children under 16 years old. If you find that a child under 16 years old has provided us with personal information, please contact us in.
This platform may contain links to other websites. These third - party websites have independent privacy policies and data collection practices that are not related to us. We are not responsible for the information collected, used, or disclosed through third - party websites, nor are we responsible for any information or content on these websites. It is recommended that when you visit these links, you carefully read the privacy policies of the relevant websites and be cautious when providing personal information.
We adopt commercially reasonable preventive measures and implement technical measures to prevent unauthorized access, mis - disclosure, and illegal interception of information submitted through this platform. Due to the openness of the Internet, the information you transmit over the Internet may be illegally intercepted or accessed by third parties. We cannot guarantee the absolute security of your personal information during the transmission process. After we receive your personal information, we will take reasonable measures to restrict access to your information only to employees and service providers who need to access it. However, we still cannot completely eliminate the risk of the information being accessed, disclosed, altered, or damaged. Therefore, we cannot guarantee that your information, including personal profile information or usage information, is completely secure. But we will continuously optimize our security measures, constantly improve the level of information security protection, and minimize risks.
If you access this platform from outside the Netherlands, please note that the servers of this platform are located in the Netherlands. By using this platform, you consent to the transfer of your information, including personal information, to the Netherlands. If there are differences between the laws of your region and Dutch laws regarding the collection, use, and disclosure of personal data, your continued use of this platform indicates that you agree to be bound by Dutch laws, this privacy policy, and the terms of use. We will closely monitor changes in laws in different regions to ensure that our data processing activities comply with the legal requirements of each region and protect your legitimate rights and interests.
If you have any questions, comments, or suggestions regarding this privacy policy, please feel free to contact us at support@koalur.com. We will try our best to reply to your inquiries within 48 hours. If the issue is complex, we will inform you of the progress in a timely manner and provide a detailed reply within 7 working days.